What it does
Web chat, text, email, and social messages collapse into a single thread per customer, so you see the whole history in one place instead of hunting across five apps. The same identity follows the customer across channels, so the conversation never starts from zero.
Ships as part of Communication Hub, one login and one bill, built so a hemp or kava shop never gets surcharged or shut off for selling what it sells.
Why it wins
ReplacesJuggling Podium, Birdeye, separate email, and Instagram and Facebook DMs in six logins
Built forOwners answering messages from four different apps and losing track of who said what.
True cross-channel memory keeps one identity across webchat, email, and social DMs, something the SMS-first incumbents do not stitch together.
The evidence
85%
of callers who go unanswered never call back. They call the next business on Google.
78%
of customers buy from the first business that responds to their inquiry.
Comes with Communication Hub
Unified Inbox is one piece. Every part below works alongside it under the same login.
Missed-call Text-back
A missed call is a sale walking out the door. Catch it in seconds.
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AI Website Chat
The clerk who never clocks out, answering at 2am like it is noon.
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Brand-voice Drafting
Replies that sound like you, ready before you finish reading.
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Compliance Guardrail
It catches the wrong word before it ever sends.
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Hot-leads Digest
The short list of who is ready to buy today.
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