One inbox for every channel: web chat, text, email, and social. Missed calls turn into texts automatically, the AI drafts replies in your brand voice, and a compliance guardrail keeps hemp messaging out of trouble. The hottest leads rise to the top so nothing slips through.
Every missed message is a customer who almost bought. The Communication Hub puts web chat, text, email, and social into one inbox, turns missed calls into texts automatically, and drafts every reply in your brand voice so a one-person shop can answer like a ten-person team. A compliance guardrail sits in front of it all, so nothing that violates hemp messaging rules ever leaves the building.
See Communication Hub working
These are live demo numbers from a shop like yours. Watch it run, then ask it anything, including which way to buy fits you.
Watch it assemble
Scroll, and the system builds itself part by part. Each piece snaps into place as its job is explained.
Missed-call Text-back
Every missed call gets an instant text, so the lead never goes cold while you are with a customer.
Log in with demo code 369369 and click through the real Communication Hub yourself.
Three ways to get it
Own it outright, let us host and support it, or hand the whole thing to us. You own your software on your own accounts either way.
Runs on your own accounts with a built-in assistant that makes changes for you.
We host it, keep it updated, and keep you supported.
We run it. You message the chat what you want, approve the plan, and it acts.
How it works
The 6 parts inside, and how each one works
Each part does one job. Here is what it does and how it operates, in plain terms. Open any one for its full page.
The receipts
Every claim below traces to what the named tools actually do, or refuse to do, for hemp and kava retail.
Texts route through compliant channels by design, because carrier 10DLC rules reject hemp and CBD SMS campaigns outright.
Webchat is one of the two channels that stays compliant for hemp sellers, which is why the module leads with it.
True cross-channel memory keeps one identity across webchat, email, and social DMs, something the SMS-first incumbents do not stitch together.
Built on the shared Brand-Profile Engine that also drives the Creative and Website systems, so one trained voice powers everything.
The whole hemp messaging stack is a minefield: carrier 10DLC rejects CBD SMS campaigns with no resubmission, and Birdeye's own help center routes cannabis clients to email only.
Reads from the same unified cross-channel record, so ranking sees the full conversation history, not one siloed channel.
Built for your shop
Built for shops that get rejected by Podium and Birdeye for selling hemp, and for owners who lose leads because they cannot watch the phone and the floor at the same time.
Roughly 80% of callers who reach voicemail hang up without leaving a message, making an unanswered call a permanently lost lead.
Source: Aira (voicemail-abandonment research) ↗The other systems
Each one stands on its own. Together they run on one login and one bill.